Shipping & Order Policy

Ascend Nutrition is committed to providing fast, reliable, and discreet delivery across the United States. Please review the information below to understand how we process and ship your orders.

Order Processing Time

• Orders are processed within 1–2 business days (Monday–Friday).

• Orders placed after business hours, on weekends, or on holidays ship the next business day.

• Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Time & Delivery Estimates

We currently ship within the United States only. All free shipping orders are sent via USPS Ground Advantage. Estimated delivery time is 2–5 business days after dispatch.

Delivery windows shown at checkout are estimates provided by USPS and are not guaranteed. Delivery times may vary based on location, weather, carrier delays, or national holidays.

Lost, Stolen, or Damaged Packages

We offer optional shipping protection at checkout through Route.

If Route protection is selected:

• Claims for lost, stolen, or damaged packages must be submitted through Route.

If Route protection is not purchased:

• Customers must file delivery claims directly with USPS.

Order Tracking

• A tracking number will be emailed to you as soon as your order ships.

• Tracking can be used at any time to monitor delivery progress.

Discreet Packaging

• All orders are shipped in plain, unmarked packaging to protect your privacy.

• There are no product names, logos, or branding visible on the outside.

Shipping Availability & Geographic Restrictions

Ascend Nutrition currently ships to eligible addresses within the United States only. International shipping is not available at this time.

We do not ship to the following international destinations:

• Canada

• Mexico

• United Kingdom

• Italy

• Australia

• Argentina

• Bolivia

• Brazil

• Chile

• Colombia

• Ecuador

• Guyana

• Paraguay

• Peru

• Suriname

• Uruguay

• Venezuela

• All other countries and territories outside the United States

Domestic Shipping Restrictions

Orders are subject to applicable federal, state, and local laws and regulations. Certain products may be restricted from shipment to specific states or jurisdictions.

Ascend Nutrition reserves the right to decline or cancel orders destined for locations where shipment is prohibited by applicable law or carrier restrictions.

Customers will be notified if an order cannot be fulfilled due to a geographic restriction.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

Ascend Nutrition is not responsible for delays or lost packages caused by incorrect address entry.

Contact Information

For questions regarding your order or shipment, please contact us:

Email: help@ascend-nutrition.com

Phone: 508-492-8975

Website: https://ascendnutrition.shop